{"id":36023,"date":"2026-02-23T13:39:22","date_gmt":"2026-02-23T11:39:22","guid":{"rendered":"https:\/\/scroll.media\/2026\/02\/23\/portuguese-unicorn-enters-ukrainian-market-opens-rd-office\/"},"modified":"2026-02-25T01:05:57","modified_gmt":"2026-02-24T23:05:57","slug":"portuguese-unicorn-enters-ukrainian-market-opens-rd-office","status":"publish","type":"post","link":"https:\/\/scroll.media\/en\/2026\/02\/23\/portuguese-unicorn-enters-ukrainian-market-opens-rd-office\/","title":{"rendered":"Portuguese Unicorn Enters Ukrainian Market, Opens R&#038;D Office"},"content":{"rendered":"\n<p>Portuguese unicorn Talkdesk has officially entered the Ukrainian market and joined Diia.City, the company told Scroll.media. Talkdesk plans to open an office in Ukraine and build a team of around 20 specialists.<\/p>\n\n<h2 class=\"wp-block-heading\">What\u2019s known<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Talkdesk develops a customer support automation platform powered by AI agents that manage the full customer interaction cycle \u2014 from handling requests to coordinating team workflows. Its clients include Farfetch, Canon, Fujitsu, Patagonia, and more than 1,000 other brands across over 100 countries.<\/li>\n\n\n\n<li>The company plans to open an office in Ukraine and build a local team of around 20 specialists. The Ukrainian division will focus on R&D in artificial intelligence for the Talkdesk Customer Experience Automation platform.<\/li>\n\n\n\n<li>The move is part of Talkdesk\u2019s broader global strategy to expand its international footprint and accelerate innovation in customer experience technology.<\/li>\n<\/ul>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u00abThis expansion will allow us to tap into a strong talent pool and continue reimagining the future of customer experience,\u00bb said Tiago Paiva, CEO and founder of Talkdesk.<\/p>\n\n\n\n<p>\u00abTalkdesk continues to see strong momentum in Europe across several industries, including retail, travel and hospitality, and financial services. Ukraine is an important part of our future strategy, and we are expanding our presence here to address the specific needs of companies in the region as they modernize their customer experience,\u00bb the company said in a statement.<\/p>\n<\/blockquote>\n\n<ul class=\"wp-block-list\">\n<li>As of 2021, Talkdesk was valued at more than $10 billion following a $230 million Series D round. In total, the company has <a href=\"https:\/\/www.crunchbase.com\/organization\/talkdesk\">raised<\/a> nearly $500 million in equity funding from Threshold, Viking Global Investors, Storm Ventures, Salesforce Ventures, and other investment firms, along with an additional $95 million in debt financing.<\/li>\n\n\n\n<li>Talkdesk employs more than 1,000 people. Its offices are located in the U.S., Portugal, India, the UK, and now Ukraine. According to a company representative, Ukraine is viewed as a key region for Talkdesk\u2019s long-term growth strategy in Europe.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Portuguese unicorn Talkdesk has officially entered the Ukrainian market and joined Diia.City, the company told Scroll.media. Talkdesk plans to open an office in Ukraine and build a team of around 20 specialists. What\u2019s known \u00abThis expansion will allow us to tap into a strong talent pool and continue reimagining the future of customer experience,\u00bb said \u2026 <a title=\"Portuguese Unicorn Enters Ukrainian Market, Opens R&D Office\" class=\"read-more\" href=\"https:\/\/scroll.media\/en\/2026\/02\/23\/portuguese-unicorn-enters-ukrainian-market-opens-rd-office\/\" aria-label=\"Read more about Portuguese Unicorn Enters Ukrainian Market, Opens R&D Office\">Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":35954,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[416],"tags":[436,824],"class_list":["post-36023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-ai-en","tag-diia-city"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Portuguese Unicorn Enters Ukrainian Market, Opens R&amp;D Office | Scroll.media<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scroll.media\/en\/2026\/02\/23\/portuguese-unicorn-enters-ukrainian-market-opens-rd-office\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portuguese Unicorn Enters Ukrainian Market, Opens R&amp;D Office | Scroll.media\" \/>\n<meta property=\"og:description\" content=\"Portuguese unicorn Talkdesk has officially entered the Ukrainian market and joined Diia.City, the company told Scroll.media. Talkdesk plans to open an office in Ukraine and build a team of around 20 specialists. What\u2019s known \u00abThis expansion will allow us to tap into a strong talent pool and continue reimagining the future of customer experience,\u00bb said ... 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