Portuguese unicorn Talkdesk has officially entered the Ukrainian market and joined Diia.City, the company told Scroll.media. Talkdesk plans to open an office in Ukraine and build a team of around 20 specialists.

What’s known

• Talkdesk develops a customer support automation platform powered by AI agents that manage the full customer interaction cycle — from handling requests to coordinating team workflows. Its clients include Farfetch, Canon, Fujitsu, Patagonia, and more than 1,000 other brands across over 100 countries.
• The company plans to open an office in Ukraine and build a local team of around 20 specialists. The Ukrainian division will focus on R&D in artificial intelligence for the Talkdesk Customer Experience Automation platform.
• The move is part of Talkdesk’s broader global strategy to expand its international footprint and accelerate innovation in customer experience technology.

«This expansion will allow us to tap into a strong talent pool and continue reimagining the future of customer experience,» said Tiago Paiva, CEO and founder of Talkdesk.

«Talkdesk continues to see strong momentum in Europe across several industries, including retail, travel and hospitality, and financial services. Ukraine is an important part of our future strategy, and we are expanding our presence here to address the specific needs of companies in the region as they modernize their customer experience,» the company said in a statement.

• As of 2021, Talkdesk was valued at more than $10 billion following a $230 million Series D round. In total, the company has raised nearly $500 million in equity funding from Threshold, Viking Global Investors, Storm Ventures, Salesforce Ventures, and other investment firms, along with an additional $95 million in debt financing.
• Talkdesk employs more than 1,000 people. Its offices are located in the U.S., Portugal, India, the UK, and now Ukraine. According to a company representative, Ukraine is viewed as a key region for Talkdesk’s long-term growth strategy in Europe.